The Senior Vice President of GIA knew his auditors needed to be better equipped to write clear, concise, sensitive and readable audit reports. He was also looking to reduce the time required to edit and review the reports he received. He needed a level of professional consistency - but the diverse nationalities, background and experience of the auditors was making this a challenge.
We analyzed anonymized examples of FME’s internal audit reports. These examples were integrated into our seminar training material to ensure relevance and promote learning and transfer. After the seminar the learning continued. Anonymized live reports were sent to the trainer who reviewed them for accuracy and appropriacy of language, style and clarity. This coaching went beyond corrections and their reasons, to include hints and reflections on lessons learned. We then encouraged learner autonomy through self-editing and further coaching for those who needed more direct support.
There were 3 key elements in the seminar:
Since the training, FME has experienced three benefits:
Martin Dreher, Senior Vice President GIA, FME