How to say no to customers

Sometimes saying no makes good business sense...

Great customer service doesn’t always mean saying yes to everything – and sometimes you can’t, shouldn’t or mustn’t say yes to every request. Sometimes you need to say no to customers. As counter-intuitive as it may sound, sometimes saying no is about building relationships!

This eBook is for you if you:

• want to know how saying no can positively impact the customer's impression of your service
• find it difficult to say no
• want to learn more about what you can do when the answer is no.