Do you know when to push or pull?

As organizations become flatter and matrix structures become more common, many managers and specialists are looking for new approaches to getting things done. The ability to influence others is key to making an impact. 

This document explains:

  • what we mean by 'push' and 'pull' styles 
  • the upsides and downsides of our preferred styles
  • a process you can use for each influencing style


“I love strawberries. But whenever I go fishing I bait my hook with worms. This is because fish like worms – not strawberries.”
Dale Carnegie (How to win friends and influence people)