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Free Resources

to help you succeed globally

Presenting with IMPACT

Free eBook

Do you need to maximize the IMPACT of your presentations?

This easy-to-read eBook pushes experienced presenters to sharpen their presentations through looking anew at the process of design, development and delivery.

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Writing emails that people read

Free eBook

Sweeten your mails with SUGAR

Simple, practical tips, and the easy to remember SUGAR model, this E-book will help you to improve your emails.

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The ultimate book of virtual team checklists

Free eBook

Does the virtual get in the way of your team?

If you are working in, or expect to be working in a virtual team, this eBook can help you. The same goes for leading a virtual team. You’ll also find the advice contained in the checklists useful if you are involved in HR and HRD.

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How to say no to customers

Free eBook

A practical guide for B2B service professionals

Great customer service doesn’t always mean saying yes to everything – and sometimes you can’t, shouldn’t or mustn’t say yes to every request. Sometimes you need to say no to customers. As counter-intuitive as it may sound, sometimes saying no is about building relationships!

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Presenting with IMPACT

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By following 6 easy steps, this eBook can help you:

Identify your key messages before you start building slides.
Adapt your key messages to your audience.
Sharpen your delivery leave a lasting impression.
Service 2

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Writing emails that people read

 

Writing emails that people read: Free eBook download

By following the advice and examples inside this eBook, you can make sure your emails...

Actually get read,
are easily understood,
won’t annoy people,
and won’t take up too much of your reader’s time.

 

Service 3

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The ultimate book of virtual team checklists

 

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This eBook will:

Allow you to check your team’s effectiveness.
Help you identify your main challenges.
Build accountability within your team.
Improve your virtual team performance.
Become aware of multicultural issues in teams.
Service 4

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How to say no to customers

 

DOWNLOAD THE CAN-DO TOOLBOX

This eBook is for you if you:

Want to know how saying no can positively impact the customer's impression of your service.
Find it difficult to say no.
Want to learn more about what you can do when the answer is no.

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Training you to succeed globally

Target Training GmbH

Kopernikusstrasse 13 - 63071 Offenbach am Main - Tel: +49 69 8484 79 0 - Fax: +49 69 8484 79 21

 

 

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