Presenting with IMPACT
Free eBook
Do you need to maximize the IMPACT of your presentations?
This easy-to-read eBook pushes experienced presenters to sharpen their presentations through looking anew at the process of design, development and delivery.
Writing emails that people read
Free eBook
Sweeten your mails with SUGAR
Simple, practical tips, and the easy to remember SUGAR model, this E-book will help you to improve your emails.
The ultimate book of virtual team checklists
Free eBook
Does the virtual get in the way of your team?
If you are working in, or expect to be working in a virtual team, this eBook can help you. The same goes for leading a virtual team. You’ll also find the advice contained in the checklists useful if you are involved in HR and HRD.
How to say no to customers
Free eBook
A practical guide for B2B service professionals
Great customer service doesn’t always mean saying yes to everything – and sometimes you can’t, shouldn’t or mustn’t say yes to every request. Sometimes you need to say no to customers. As counter-intuitive as it may sound, sometimes saying no is about building relationships!
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Presenting with IMPACT
By following 6 easy steps, this eBook can help you:
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Writing emails that people read
By following the advice and examples inside this eBook, you can make sure your emails...
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The ultimate book of virtual team checklists
This eBook will:
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How to say no to customers
