Presenting with IMPACT
Do you need to maximize the IMPACT of your presentations?
This easy-to-read eBook pushes experienced presenters to sharpen their presentations through looking anew at the process of design, development and delivery.
Writing emails that people read
Sweeten your mails with SUGAR
Simple, practical tips, and the easy to remember SUGAR model, this E-book will help you to improve your emails.
The ultimate book of virtual team checklists
Does the virtual get in the way of your team?
If you are working in, or expect to be working in a virtual team, this eBook can help you. The same goes for leading a virtual team. You’ll also find the advice contained in the checklists useful if you are involved in HR and HRD.
How to say no to customers
A practical guide for B2B service professionals
Great customer service doesn’t always mean saying yes to everything – and sometimes you can’t, shouldn’t or mustn’t say yes to every request. Sometimes you need to say no to customers. As counter-intuitive as it may sound, sometimes saying no is about building relationships!