Confirming information and giving instructions
The situations that this document presents can easily be replaced with your students' actual situations. This activity focuses on using firm, polite language.It all starts with a discussion:
- Do you ever have to ask people to do things for you over the phone or via email?
- Do some people sometimes misunderstand exactly what it is that you are asking them to do?
- Have you ever had a situation where somebody has repeatedly misunderstood and you’ve had to ask them multiple times to do something in English?
- Are you ever worried that your instructions may come across as rude?
