Confirming information and giving instructions

The situations that this document presents can easily be replaced with your students' actual situations. This activity focuses on using firm, polite language.

Change management is a big topic in modern business. How should companies deal with major changes?

Student A

Takes on the role of divisional manager who has worked for the company for nearly 25 years. You are completely against investing any money...

IT / Project Management

Situation

Daniel, an IT Manager and Project Leader based in Germany, has to set up a high-speed communications line between Vienna and Singapore (internet and phone). He has been told that the single telecoms provider has no...

Questions & answers / Rephrasing / Making statements

Although the STAR approach can help B1 learners to make their first coherent, multi-layered statements, it can also be used to support more competent speakers who need to add structure and routine...