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Training Business
The business of apologizing
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Brenda Vanseters
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Can a Slice of Pizza Make a Difference? – building alignment in service industries
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Are unnecessary barriers to blame for your low CSAT score?
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Brenda Vanseters
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Using the 3 dimensions of customer service in business communication
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Brenda Vanseters
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A 6 step guide to writing email apologies
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Martin Wheeler
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The 3 dimensions of customer service
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Brenda Vanseters
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Handling Complaints Quickly: Phrases to Help
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Customer Service - How do you RATE?
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Scott Levey
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Accounts Receivable: Improving Collection
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Collaborative translation: translation into English with the trainer
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