IML’s Department of Enterprise Planning wanted to further improve their consultants' communication skills. While all their consultants had a working knowledge of English, there was a wide-range of professional experience and language skills. The challenge was to design a training program which would allow their consultants to give their English-speaking clients the full benefit of their logistics know-how.
Our approach was to follow the process of a project life cycle in a series of role- and real-plays. This allowed each consultant to work on their own personal skills gap; improving their fluency, their business communication skills and/or their knowledge of English logistics terminology.
The program has been so successful that it is now a core part of internal training for new and experienced consultants. Its reputation has led to it also being rolled out and adapted for other Fraunhofer-IML departments.
Jörg Egli, Department Head Fraunhofer-IML